Roles & Responsibilities
- Handle international voice calls and communicate effectively with customers.
- Understand customer requirements and provide appropriate solutions.
- Resolve customer queries, concerns, and issues professionally.
- Maintain a high level of customer satisfaction and service quality.
- Follow established processes, communication standards, and company policies.
- Accurately record customer interactions and update relevant information in the system.
- Coordinate with internal teams whenever required to resolve customer issues.
- Meet assigned quality, productivity, and performance targets.
- Maintain professional communication and a positive attitude while interacting with customers.
- Ensure proper follow-up on customer queries wherever required.
- Adapt to rotational shifts and work effectively in a fast-paced international process environment.
Candidate Requirements
- 1–2 years of relevant experience in an international voice process.
- Candidates must have a background in handling international customers/voice processes.
- Excellent verbal communication skills in English.
- Good interpersonal and customer-handling skills.
- Strong listening and problem-solving abilities.
- Comfortable working in rotational shifts.
- Candidates who can work from the office in New Town, Kolkata – Ecospace are preferred.
Location: New Town, Kolkata – Ecospace
How to Apply [email protected]
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
