Job Summary
The Banquet/Restaurant Captain is responsible for supervising and coordinating the service team to ensure smooth, efficient, and high-quality food and beverage operations. The Captain ensures excellent guest service, maintains service standards, and supports the Restaurant or Banquet Manager in the day-to-day operation.
Key Responsibilities
- Supervise and coordinate waiters, stewards, and other service staff during restaurant and banquet operations.
- Ensure proper mise-en-place and readiness of the restaurant or banquet area before service.
- Welcome guests and ensure prompt, courteous, and professional service.
- Take food and beverage orders accurately and coordinate with the kitchen and bar.
- Monitor food and beverage presentation, quality, and service timing.
- Handle guest requests, complaints, and special requirements professionally.
- Brief the service team before each shift regarding menus, events, VIP guests, special requests, and operational requirements.
- Allocate duties and sections to service staff and monitor their performance.
- Ensure correct table setup, service procedures, and clearing standards.
- Coordinate banquet setup, buffet service, functions, conferences, and special events.
- Check that all equipment, crockery, cutlery, glassware, linen, and service items are available and in good condition.
- Maintain cleanliness, hygiene, and safety standards in all service areas.
- Assist with billing, cash handling, and settlement procedures when required.
- Monitor stock levels of service items and report shortages or damages to the manager.
- Ensure compliance with hotel/restaurant policies, SOPs, and food safety regulations.
- Train and guide junior service staff to improve their product knowledge and service skills.
- Coordinate closely with the kitchen, stewarding, housekeeping, front office, and other departments.
- Prepare or assist with daily reports, function sheets, and other operational documentation.
- Ensure the restaurant/banquet area is properly closed and secured after service.
- Perform other duties assigned by the F&B or Restaurant/Banquet Manager.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
