CRM Executive – Real Estate
PH.NO: 9150016792
1–2 Years
Location
Urapakkam, Chennai
Employment Type
Full-Time
Job Summary
We are seeking a proactive and customer-focused CRM Executive with 1–2 years of experience in the real estate industry. The ideal candidate will be responsible for client coordination, payment follow-ups, customer relationship management, and ensuring a seamless post-sales experience. Strong communication skills and the ability to handle customer queries professionally are essential.
Key Responsibilities
- Coordinate with customers throughout the post-sales process.
- Handle customer queries, concerns, and service requests in a timely and professional manner.
- Follow up with customers for pending payments and ensure timely collection of receivables.
- Maintain accurate customer records, payment schedules, and transaction details.
- Coordinate with the Sales, Accounts, Legal, and Registration teams to ensure smooth customer handovers.
- Prepare and share payment reminders, demand letters, and collection updates with customers.
- Track customer payment status and generate periodic receivable reports.
- Assist customers with documentation related to bookings, agreements, registration, and possession.
- Maintain strong customer relationships to ensure high customer satisfaction.
- Update CRM software with customer interactions, payment records, and follow-up activities.
- Escalate unresolved customer issues to the concerned departments and ensure timely resolution.
- Support management with MIS reports and customer status reports.
- Ensure compliance with company policies and documentation standards.
Required Qualifications
- Bachelor's Degree in Commerce, Business Administration, Management, or a related field.
- 1–2 years of experience in CRM, Client Coordination, or Customer Support in the Real Estate industry.
- Experience in handling customer payment collections and accounts receivable follow-ups.
- Good understanding of the real estate sales and post-sales process.
- Proficiency in MS Excel, MS Office, and CRM software.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Ability to handle multiple customers and prioritize tasks effectively.
Preferred Skills
- Client Relationship Management
- Customer Coordination
- Accounts Receivable & Payment Follow-ups
- Real Estate Post-Sales Operations
- Documentation & Agreement Coordination
- MIS Reporting
- Microsoft Excel
- CRM Software
- Negotiation & Communication Skills
- Problem-Solving
- Team Collaboration
- Attention to Detail
Preferred Candidate Profile
- Experience in a real estate developer or property management company.
- Customer-centric approach with excellent interpersonal skills.
- Ability to work under deadlines and manage multiple customer accounts efficiently.
- Professional attitude with a strong sense of ownership and accountability.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Provident Fund
Work Location: In person
