- Guest Reception & Operations
- Greet guests warmly upon arrival and manage the queue efficiently.
- Perform express check-ins and check-outs, ensuring all guest details are accurate.
- Process payments (Cash, Card, UPI) and maintain a balanced cash drawer.
- Coordinate with Housekeeping and Room Service to ensure room readiness.
- Manage guest luggage storage and assist with taxi or travel arrangements.
- Email & Reservation Operations
- Monitor the general front desk email inbox and acknowledge receipt of guest emails within 30 minutes.
- Answer incoming reservation calls and convert inquiries into bookings.
- Enter walk-in and telephone reservation details accurately into the Property Management System (PMS).
- Send standard booking confirmation emails and pro-forma invoices to guests.
- Check future reservation lists to assign rooms according to guest preferences (e.g., quiet room, high floor).
- Supervision & Guest Experience
- Supervise the front desk team during the shift to ensure grooming and service standards are met.
- Handle high-priority guest escalations and resolve complaints quickly.
- Manage VIP and corporate client arrivals, ensuring personalized amenities are in place.
- Conduct shift briefings and handover logs to the incoming team.
- Advanced Email & Reservation Management
- Manage inventory and rates on Online Travel Agencies (OTAs) like Booking.com, Agoda, and MakeMyTrip to prevent overbookings.
- Handle complex email correspondence regarding corporate rates, group bookings, or banqueting queries.
- Process reservation modifications, cancellations, and refund requests via email.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid sick time
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 2 years (Preferred)
Language:
Shift availability:
- Overnight Shift (Preferred)
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location: In person
