Quality Analyst -Customer Success
About Houzeo
Houzeo is a 100% online real estate marketplace. From listing to closing, Houzeo technology makes home selling and buying the easiest it has ever been. Users can list their homes for a flat fee, connect with local real estate pros, and find their dream home on Houzeo.com.
Founded in Manhattan, New York, with additional offices in Charlotte, North Carolina (US), and Mumbai, India, Houzeo is led by our founder, Amit Dhameja. With an Ivy League MBA and a background in finance, real estate, and tech, Mr. Dhameja spearheads this profitable startup.
The Houzeo Universe
Houzeo’s product universe includes a wide range of products and services, including:
● Houzeo IntelliList Listing: This tool auto-assigns the right paperwork for a seller’s
property based on location. It’s the fastest way to list a home!
● Houzeo Showings: A digital showing scheduling app designed for sellers. Buyers and
agents can directly request showings once a seller verifies them!
● Houzeo Offers: An offer management tool to evaluate, compare and counter offers
received on a property. Sellers can request the highest and best offers within seconds!
● Houzeo DigiTransact: DigiTransact lets sellers maneuver the real estate transaction
with milestones, tasks, notifications and reminders seamlessly. No more friction!
● Houzeo Dream Homes: Aims to help home buyers find their dream homes, make an offer, or start their mortgage pre-approval journey.
● Houzeo Mobile App: A comprehensive mobile app that lets home sellers and buyers
● Houzeo Home Worth Calculator: A free home value calculator that helps homeowners estimate how valuable their property is.
● Houzeo Mortgage Calculator: A mortgage payment estimator that helps potential
home borrowers understand monthly payments and amortization schedules for free.
● Houzeo Closing Costs Calculator: The most advanced closing cost estimator for
helping buyers and sellers understand what they have to pay on closing day.
About the Operations Team
At Houzeo, our Operations Team powers the engine behind Customer Success, Vendor
Relations, and Billing. They ensure smooth processes, accurate billing, and top-notch support.
If you're organised, solution-driven, and ready to make an impact, this is your crew.
About the Role: Are You the One?
As a Customer Success QA Analyst, you’ll be the gatekeeper of quality in our customer
interactions. You’ll audit support tickets and call recordings to ensure our Customer Success Representatives (CSRs) are delivering top-notch service that aligns with Houzeo’s mission of excellence.
✅ Audit calls and support tickets to assess CSR communication, issue resolution, and
compliance.
✅ Identify opportunities for improvement and drive actionable feedback.
✅ Collaborate with team leads to enhance training and performance standards.
✅ Contribute to refining our customer experience with detailed, data-backed insights.
Your Mission, Should You Choose to Accept It
✅ Actively listen to and evaluate customer calls for service quality and effectiveness.
✅ Review support tickets for communication clarity, empathy, and policy adherence.
✅ Spot areas where knowledge gaps or communication issues arise.
✅ Document observations and suggest actionable improvements.
✅ Support the training team by sharing QA insights for continuous skill development.
✅ Stay current on Houzeo’s product offerings and service guidelines.
What You Bring
1+ year of experience in Quality Assurance or a customer support role.
Strong analytical skills and a sharp attention to detail.
Excellent verbal and written communication abilities.
Active listening skills and the ability to extract key insights from conversations.
Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Familiarity with CRM platforms (a plus).
A passion for quality, customer success, and improvement.
Nice to Haves
Experience in real estate, tech support, or SaaS environments.
Familiarity with QA dashboards, metrics, and calibration sessions.
A proactive mindset to identify trends and recommend scalable solutions.
What We Offer
A dynamic, growth-oriented workplace in a high-impact domain.
A chance to influence customer success and quality assurance at scale.
Flexibility, ownership, and the opportunity to learn and grow every day.
A mission-driven culture that values excellence, empathy, and innovation.
Note: This is a complete on-site role (Night Shift)
Interested Candidates can share their updated cv at [email protected]
Pay: ₹100,000.00 - ₹550,000.00 per year
Benefits:
Application Question(s):
- How many years of experience you have as Customer Service Quality Analyst?
- What is your current CTC?
- What is your expected CTC?
- What is your Notice Period?
- Are you comfortable working from Thane location?
- Are you comfortable working in the night shift?
Work Location: In person
