Candidate Skill:
Customer Handling, Complaint Resolution, Communication Skills, CRM Tools, Problem Solving, Customer Support
Job Description:
We are looking for a Complaint Handling Executive responsible for managing and resolving customer complaints efficiently while ensuring high levels of customer satisfaction. Key Responsibilities: Handle customer complaints via calls, emails, or chat Investigate issues and provide timely resolutions Maintain records of customer interactions and complaints Coordinate with internal teams for issue resolution Ensure adherence to company policies and service standards Improve customer experience through effective communication Required Skills: Strong communication and interpersonal skills Problem-solving and conflict resolution abilities Ability to handle customer queries professionally Basic knowledge of CRM tools Attention to detail and documentation skills Good to Have: Experience in customer support or complaint management Knowledge of ticketing systems (Zendesk, Freshdesk, etc.) Ability to work in a fast-paced environment
