About the Company:
Royal Brothers is India’s largest and South India’s first RTO-authorized self-ride bike rental
service provider, headquartered in Bangalore. With operations in 24 cities and a fleet of
5000+ vehicles, we combine cutting-edge technology and efficient operations to provide
seamless and safe riding experiences for our customers.
Royal Brothers X (RBX) is one of multiple business vertical of Royal brothers, which
provides a subscription-based bike rental service, offering long-term rental plans ranging
from 3 to 36 months. With a focus on affordability, convenience, and customer satisfaction,
RBX simplifies bike ownership by including maintenance, doorstep delivery, and flexible
payment options.
About the Role:
As an RBX Intern, you will play a key role in developing the business-vertical and ensuring
a seamless and hassle-free experience for our customers. You will play a crucial role in
identifying and expanding the business to multiple cities and will also work on enhancing
customer experience, improving service efficiency, and contributing to strategies for
retention and satisfaction. This role provides hands-on exposure to Sales, Business
Expansion and Operation, Customer operations, analytics, and process improvements in
the fast-growing mobility sector.
Roles and Responsibilities:
- Data Analysis: Collect and analyze data from various sources (sales data, customer feedback, web analytics) to identify trends, patterns, and opportunities for growth.
- Business Performance Metrics: Assist in defining and tracking key performance indicators (KPIs) for customer acquisition, retention rates, and overall business performance.
- Competitive Analysis: Research competitors’ offerings, pricing strategies, and market positioning to identify areas of differentiation and potential improvements in our model.
- Customer Insights: Analyze customer feedback and survey responses to better understand user needs and pain points, providing actionable recommendations to the team.
- Project Management: Collaborate with various departments (marketing, operations, customer service) to ensure alignment of business goals and project objectives.
- Conduct time and motion studies to optimize customer support and operational efficiency.
- Generate reports on Business, revenue, P&L, customer experience metrics, Department performance, services and SLAs.
- Identify trends from data and provide insights to enhance RBX subscription services.
- Contribute to process improvements, policy enhancements, and retention strategies.
- Conduct time and motion studies to optimize customer support and operational efficiency.
Qualifications:
- Enrolled in a Bachelor's or Master's program in business, marketing, or related fields.
- Strong communication, Adaptability and problem-solving, Data-Analytics, and Strategic Planning.
- Customer-focused skills.
- Ability to adapt to a fast-paced environment and work well in a team.
- Proficiency in Microsoft Office; experience with customer support tools is a plus.
Join RBX as an intern, embrace new challenges, and kickstart your journey in the future
of mobility!
Benefits:
- Gain practical experience in business development and analytics within a growing industry.
- Opportunity to directly contribute to strategies that drive business growth and build processes for the performance efficiency
- Opportunity for work with Industry Veterans.
- Opportunity to implement your theories in real-time business problems.
Pay: Up to ₹10,000.00 per month
Work Location: In person
