Position Summary
As a Technical Support & Client Success Executive, you will play a crucial role in bridging the gap between our technology and our clients. This role requires a unique blend of technical data handling capabilities and excellent communication skills. You will be responsible for managing data, resolving client queries swiftly, delivering software demonstrations, and driving client retention through support and renewal management.
Key Roles & Responsibilities
1. Technical Data Management
Demonstrate strong technical expertise in handling, organizing, and analyzing complex data structures.
Proficiently utilize MS Excel (VLOOKUP, Pivot Tables, formulas) and MS Word for data formatting, reporting, and documentation.
Ensure data accuracy and maintain high quality in day-to-day data operations.
2. Query Resolution & Problem Solving
Quickly analyze and understand client queries or technical issues.
Provide accurate, high-quality, and prompt solutions to minimize client downtime.
Troubleshoot software-related queries efficiently with a sharp attention to detail.
3. Client Interaction & Requirement Gathering
Act as a trusted point of contact for clients, building strong and professional relationships. Actively listen to clients to understand their specific business needs and requirements.
Effectively translate client needs into actionable technical solutions.
4. Software Demonstrations & Onboarding
Conduct engaging, clear, and comprehensive live software demos for prospective and existing clients.
Walk clients through product features, highlighting value propositions tailored to their workflows.
Assist in the smooth onboarding of new clients to ensure maximum product adoption.
5. Support Operations & Renewal Management
Manage inbound and outbound support calls to assist clients with operational hurdles.
Proactively lead renewal campaigns and calling cycles to ensure high customer retention rates.
Collect client feedback to assist the product team in future software updates.
Job Requirements & Qualifications
Education: Graduate in Computer Science, IT, Business Administration, or a related field (Equivalent practical experience is also welcome).
Experience: Freshers are welcome to apply / Candidates with up to 1 year of experience in Technical Support, Customer Success, Data Operations, or a similar role.
Technical Skills: Strong foundational knowledge of MS Excel, MS Word, and general data management workflows. Familiarity with CRM or ticketing tools is a plus.
Soft Skills:
Excellent verbal and written communication skills.
Strong analytical thinking and rapid problem-solving abilities.
A patient, empathetic, and customer-first attitude.
Pay: ₹13,074.21 - ₹25,000.00 per month
Benefits:
Work Location: In person
