The Assistant Team Leader (ATL) role at Delhivery is a crucial ground-level management position, typically stationed at a Delivery Center (DC), This role primarily focuses on ensuring smooth supply chain flow and handling the on-ground execution of last-mile or first-mile logistics.
Key Roles & Responsibilities
As an Assistant Team Leader, your day is highly dynamic and centers around operations, team handling, and problem-solving.
Operations Management: Overseeing daily incoming and outgoing shipments, managing route planning, load optimization, and ensuring packages are dispatched on time.
Team Handling: Directly supervising delivery executives (riders), loaders, and sorters. This includes tracking their daily attendance, assigning tasks, and managing shift schedules.
Performance Monitoring: Ensuring the team meets key metrics like TAT (Turnaround Time), delivery success rates, and pickup fulfillment targets.
Issue Resolution: Handling real-time escalations, customer complaints, failed delivery attempts (NDR management), and rider grievances.
Cash & Inventory Control: Managing COD (Cash on Delivery) collections reconciliation and auditing physical inventory against system data to minimize leakage.
ComponentEstimated Figures
Monthly Salary₹17,000 to ₹25,000 per month
Perks & BenefitsProvident Fund (PF), ESIC/Health Insurance, Performance-based incentives, and Mobile allowances.
Required Skills & Qualifications
Education: Generally open to Graduates in any discipline (12th pass with strong relevant experience is also considered sometimes).
Experience: 1–2 years in logistics, warehousing, e-commerce, or courier operations is highly preferred. Freshers with strong leadership traits are also hired.
Technical Skills: Basic knowledge of MS Excel (for reporting data) and comfort using smartphone applications/logistics software.
Core Soft Skills: Excellent problem-solving abilities, high stress tolerance, fluency in the local language, and clear communication skills.
Career Growth Trainee Path
The logistics sector is booming, and Delhivery offers a structured growth trajectory. An ATL can easily advance through the ranks with good performance:
{Assistant Team Leader (ATL)} - {Team Leader (TL)}-{Center Manager }
Note on Work Environment: Because e-commerce runs around the clock, ATLs are often required to work in rotational shifts (including night shifts) and manage intense pressure during peak festive sale seasons.
Pay: ₹17,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
