We’re Hiring: Customer Care Executive (CCE) – Emergency Response (102 Services) | Patna
Are you calm under pressure, a great communicator, and driven to make a real impact? Join our team in Patna as a Customer Care Executive (CCE) and play a critical role in saving lives by handling emergency (102) calls with precision and empathy.
Key Responsibilities:
Answer emergency calls from the public and healthcare providers
- Assess urgency and dispatch appropriate services (ambulance/support)
- Accurately record patient details, location, and case information
- Stay calm and reassure callers during high-stress situations
- Maintain detailed documentation of all interactions
What We’re Looking For:
Excellent verbal communication & active listening skills
- Ability to remain composed under pressure
- Quick decision-making and problem-solving mindset
- Basic computer proficiency & good typing speed in English
- Empathy and sensitivity in handling distressed callers
- Strong teamwork and coordination skills
Eligibility:
- Minimum qualification: 12th pass
- Freshers welcome!
- Prior experience in call centers or healthcare is a plus
Job Type: Full-time | Permanent | Entry-Level
Location: Patna, Bihar
- If you’re looking for a meaningful career where every call matters, we’d love to hear from you.
Pay: From ₹10,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
