We are seeking a highly experienced and domain-driven Retail Banking Subject Matter Expert with 18–20 years of strong functional experience across retail banking back-office operations. The role is responsible for providing deep domain expertise across key banking products and processes, including credit cards, payments, secured loans, unsecured loans, customer onboarding, account opening, KYC, documentation, fulfilment, servicing, and operational controls.
The candidate must have extensive functional experience in managing, advising, and improving large-scale retail banking back-office operations. The role requires a strong understanding of regulatory requirements, operational risk, process controls, governance, compliance, and operational excellence.
This is a functional banking operations SME role and is not intended to be a technical, IT delivery, or front-office customer experience role.
