Experience:- 1 to 3 Years
Qualification:- BSc IT/ MSc IT/ BCA/ MCA
Job Role:-
- Respond to Customer Queries in a timely and accurate way, via phone,email and chat.
- Identify Customer needs and help customers use specific features.
- Analyze and report malfunctions (for example, by testing different scenarios and impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints.
- Share feature requests and and effective work arounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales and Marketing Teams.
- Daily work report to be shared with Project & Team leader.
Job Type: Full-time
Pay: Up to ₹27,000.00 per month
Benefits:
Application Question(s):
- Total years of experience?
- Current CTC?
- Expected CTC?
- Notice period?
- Do you have knowledge of MySQL?
- Current location?
Work Location: In person
