Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations
Good to have skills : AAAP (Accenture Advanced Analytics Platform)
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
AI Powered Tech Talent
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of enterprise network systems. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and services, all while maintaining a focus on delivering exceptional support to end-users and stakeholders.
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor system performance and proactively address potential issues.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Enterprise Network Operations.
- Good To Have Skills: Experience with AAAP (Accenture Advanced Analytics Platform).
- Strong understanding of network protocols and architectures.
- Experience with troubleshooting network connectivity issues.
- Familiarity with network monitoring tools and techniques.
Additional Information:
- The candidate should have minimum 5 years of experience in Enterprise Network Operations.
- This position is based at our Indore office.
- A 15 years full time education is required.
- Resource needs to be AI Ready.
