JOB DESCRIPTION
Job title: Associate Student Counsel
Department: Sales
Purpose
An Associate – Student Counsel is an important role within Sales team. Provide administrative support and are involved in both the pre-sale and post-sale process. Help Sales teams to be more effective; they help departments implement and execute key business strategies.
Duties & Responsibilities
- First point of contact for all Information centres.
- Handling walk-ins & counselling – new registrations / re-registration / re-sitting / re-admission
- Managing the data in SFDC (Sales Force Dot Com) for all leads and account
- Contacting leads generated in SFDC maintaining a TAT (Turn Around Time) of 30 minutes
- Coordinating with IC’s and students for all admission related documents
- Handling all queries of IC’s
- Maintaining reports of all IC’s – Mumbai (13 centres)
- Conducting training sessions for IC counsellors at regular intervals
- Resolving all critical student cases and centre cases reported from various inter department for Mumbai
Qualification
Experience
- Minimum of 2 to 5 years of work experience as a counsellor or front desk executive.
Skills & Abilities
- Good written and verbal communication & analytical skills
- Active listening
- Negotiation
- time management
- Knowledge of Local language
- Knowledge of computers/office software for communication and report preparation
