Job Title: Customer Support Executive About the Role (Overview) A Customer Support Executive (CSE) is responsible for assisting customers by addressing their inquiries, resolving issues, and providing information about a company’s products or services. They serve as the primary point of contact between the business and its customers, ensuring a positive customer experience and maintaining high satisfaction levels. How You Will Add Value (Core responsibilities) 1. Answer Customer Inquiries: o Respond to customer questions via phone, email & chat. 2. Resolve Issues: o Provide troubleshooting assistance and effective solutions to customer problems. 3. Document Interactions: o Maintain accurate records of customer interactions and concerns. 4. Know the Products: o Stay well-informed about company products and services to provide accurate support. 5. Ensure Customer Satisfaction: o Follow up with customers to ensure their issues are resolved and they are satisfied. 6. Collaborate with Team: o Work closely with colleagues to deliver consistent, high-quality support. 7. Report Trends: o Identify and share recurring issues and customer feedback to improve processes. 8. Collect Feedback: o Gather customer opinions to enhance their experience with the brand. What You Bring to The Team (Experience & Education) Education: Any Graduate Experience: 1-2 years Salary: Upto 25K (No bar for right candidate)
Pay: ₹10,363.43 - ₹25,000.00 per month
Work Location: In person
