The Operations co-ordinator will be responsible for overseeing operational workflows from order confirmation to project completion. This role requires strong coordination, planning, follow-up, and communication skills to ensure that customer commitments are delivered on time and operational processes run efficiently.
The candidate will act as a central point of coordination between internal departments, customers, vendors, and installation teams.
Key Responsibilities
Order & Project Coordination
- Coordinate customer orders from confirmation to final delivery and installation.
- Monitor project timelines and ensure timely execution.
- Track the status of flooring, furnishing, wallpaper, blinds, curtains, and other project orders.
- Coordinate site visits, measurements, deliveries, and installation schedules.
- Ensure all customer requirements are clearly communicated to execution teams.
Customer Coordination
- Act as the primary operational contact for customers after order confirmation.
- Provide customers with updates regarding order status, dispatch schedules, and project timelines.
- Address customer concerns and coordinate with relevant departments for resolution.
- Maintain strong customer relationships through proactive communication.
Vendor & Procurement Coordination
- Coordinate with suppliers and vendors regarding material availability and deliveries.
- Follow up on purchase orders and expected delivery dates.
- Ensure timely procurement of materials required for projects.
- Maintain vendor communication and documentation.
Warehouse & Inventory Coordination
- Coordinate with warehouse and stores teams regarding stock availability.
- Ensure materials are allocated and dispatched as per project schedules.
- Monitor inventory movement and report shortages or delays.
- Assist in maintaining inventory accuracy and stock records.
Installation & Site Execution Support
- Schedule installation teams and site visits.
- Coordinate with project supervisors and installation staff.
- Monitor progress of ongoing projects.
- Ensure materials and manpower are available before project execution.
- Escalate delays or operational issues to management.
Internal Coordination
- Work closely with Sales, Accounts, Procurement, Warehouse, and Project teams.
- Ensure smooth communication across departments.
- Track pending tasks and follow up for timely completion.
- Support management in operational planning and execution.
Reporting & Documentation
- Maintain order trackers, project trackers, and operational MIS reports.
- Prepare daily, weekly, and monthly status reports.
- Maintain records of project schedules, customer communications, and vendor updates.
- Ensure documentation is accurate and updated.
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
