Technical Client Success Executive
Location: Remote (India)
Working Hours: Monday – Friday | 3:00 PM – 12:00 AM IST (US Shift)
Experience: 1–2 Years MAX
Joining: Immediate or within 15 days
About Apexure
Apexure is a UK-based digital agency specializing in high-converting websites, landing pages, Conversion Rate Optimization (CRO), and marketing automation. We work with clients across the UK, US, and other global markets, helping businesses achieve measurable growth through design, development, and digital strategy.
We are looking for a Technical Client Success Executive who is an excellent communicator with a strong technical aptitude. This is not a traditional customer support role. You will work directly with international clients, understand their requirements, coordinate with internal teams, and independently implement basic website and landing page updates whenever possible.
If you enjoy solving problems, have a passion for technology, and can confidently communicate with clients while taking ownership of their requests, we'd love to hear from you.
Key Responsibilities
- Serve as the primary point of contact for international clients via email, Slack, and shared inboxes.
- Understand client requirements, ask the right questions, and translate requests into clear action items.
- Independently perform basic website and landing page updates using platforms such as WordPress, HubSpot, Unbounce, or similar CMS tools.
- Troubleshoot minor website issues and resolve client requests wherever possible before escalating.
- Coordinate with designers, developers, and project teams to ensure timely delivery of client requests.
- Monitor shared inboxes, prioritize tasks, and ensure prompt client responses.
- Maintain accurate documentation, screenshots, and task updates.
- Conduct quality checks before delivering completed work to clients.
- Provide daily handover updates and ensure no client request is left unattended.
What We're Looking For
- 1–2 years of experience in Client Success, Account Coordination, Website Support, Web Operations, or a similar digital agency role.
- Excellent written and verbal English communication skills.
- Strong client-facing personality with a professional and solution-oriented approach.
- Ability to understand technical requirements without requiring constant supervision.
- Strong computer proficiency and problem-solving skills.
- Ability to multitask, prioritize work, and perform well in a fast-paced remote environment.
- Comfortable working independently during US business hours.
Technical Skills
Candidates should have hands-on experience with some or most of the following:
- WordPress (content updates, page builders, plugins)
- HubSpot CMS
- Unbounce Landing Pages
- Basic HTML/CSS understanding (preferred)
- Website content management
- Domain & DNS fundamentals
- Slack, ClickUp, Gmail, Google Workspace, or similar collaboration tools
Preferred Background
- Digital Marketing Agency
- Web Development Agency
- SaaS Company
- Website Management
- Client Success or Account Management
Why Join Apexure?
- Work with international clients and global teams.
- Fully remote work environment.
- Exposure to modern digital marketing and web technologies.
- Opportunities to learn, grow, and take ownership.
- Five-day work week (Monday–Friday).
Apply Now
Application Link: https://apply.apexure.com/jobs/client-support-coordinator-pwo46
Pay: Up to ₹300,000.00 per year
Benefits:
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Application Question(s):
- How soon can you join if selected ?
(Mandatory Answer )
- We are offering 3lac CTC per annum Do you want to proceed within this offered salary ?
(Mandatory Answer )
- Rate your english speaking comm skills out of 5 ?
(Mandatory Answer )
- This is client facing role
Have you taken up meetings face time with clinets and understood the technical requirments , done the edits by yourself ?
(Elobrate in your words without AI )
- How technically proficient you are with tools mentioned in Job discription?
Read the JD carefully and list out it here Mandatory
- This is permenant Remote job an UK working hours are you comfortable and have you worked previously in this shift?
Education:
Experience:
- Client Success : 2 years (Required)
- Web development: 2 years (Required)
Language:
- English fluency excellent (Required)
Work Location: Remote
