We are looking for a proactive, detail-oriented, and data-driven LC Operations & Data Intelligence Associate to support day-to-day operations, manage and analyze data, maintain accurate records, and improve operational efficiency.
The ideal candidate should be highly proficient in Google Sheets and Microsoft Excel, comfortable working with large datasets, and able to convert operational data into meaningful insights and reports. The role will also involve regular interaction with students and internal teams to ensure smooth operations and a positive student experience.
Key Responsibilities
- Manage day-to-day Learning Centre (LC) operations and ensure smooth execution of assigned activities.
- Maintain, organize, and update operational data using Google Sheets and Microsoft Excel.
- Create and maintain dashboards, trackers, MIS reports, and performance reports.
- Use advanced spreadsheet functions such as VLOOKUP/XLOOKUP, INDEX-MATCH, IF/IFS, COUNTIF/SUMIF, FILTER, SORT, Pivot Tables, Conditional Formatting, and data validation.
- Regularly clean, verify, and audit data to ensure accuracy and consistency.
- Analyze operational and student-related data to identify trends, gaps, and areas for improvement.
- Track student attendance, engagement, performance, queries, and other relevant operational metrics.
- Coordinate with internal teams to collect and consolidate data from different sources.
- Identify operational issues through data and help develop practical solutions.
- Generate regular reports and provide actionable insights to the team/management.
- Maintain proper documentation and ensure timely updating of all operational trackers.
- Interact with students professionally, understand their queries or concerns, and coordinate with the relevant teams for resolution.
- Support student engagement and ensure a smooth experience at the Learning Centre.
- Assist in implementing processes and strategies that improve operational efficiency, data accuracy, and student satisfaction.
- Handle ad-hoc data analysis and operational tasks as required.
Requirements
- Bachelor's degree in any relevant discipline.
- Strong hands-on knowledge of Google Sheets and Microsoft Excel is mandatory.
- Should be comfortable working extensively with spreadsheets and large datasets.
- Strong understanding of formulas, Pivot Tables, data cleaning, sorting, filtering, and data analysis.
- Good analytical and problem-solving skills.
- Strong attention to detail and ability to identify errors or inconsistencies in data.
- Good verbal and written communication skills.
- Comfortable interacting with students and internal stakeholders.
- Ability to manage multiple tasks and meet deadlines.
- Basic understanding of dashboards, MIS, and operational reporting will be an advantage.
- Proficient with basic web applications, Google Workspace, and other digital tools.
- Should be proactive, organized, and willing to take ownership of responsibilities.
Preferred Skills
- Advanced Google Sheets
- Microsoft Excel
- Data Analysis
- MIS & Reporting
- Dashboard Creation
- Data Cleaning & Validation
- Operations Management
- Problem Solving
- Student Interaction
- Communication & Coordination
- Google Workspace
Work Details
- Working Days: 6 days a week (Monday to Saturday)
- Working Hours: 10:00 AM to 7:00 PM
- Work Mode: Work from Office
- Location: Sector-32, Gurugram, Haryana
What We Offer
- Opportunity to work in a fast-growing, mission-driven education company.
- Hands-on exposure to operations, data intelligence, and business analytics.
- Growth opportunities based on performance and ownership.
- Opportunity to work closely with cross-functional teams.
- Supportive and collaborative work environment.
- Competitive salary and career growth opportunities.
Pay: Up to ₹380,000.00 per year
Benefits:
- Flexible schedule
- Life insurance
- Paid sick time
Work Location: In person
