Company Profile:
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: Dynatrace L3
Category: Infrastructure
Location: Chennai
Employment Type: Full Time
Position ID: J0626-0801
Experience Required: 5-7 Years
Job Summary
We are seeking a highly skilled Dynatrace L3 Engineer with strong expertise in application monitoring, IT operations, observability, incident management, and DevOps environments. The ideal candidate will be responsible for ensuring application stability, performance monitoring, proactive issue identification, and operational excellence across production and non-production environments.
The role requires hands-on experience with Dynatrace, Kubernetes, OpenShift, Docker, CI/CD tools, ITIL processes, and modern cloud-native technologies. The candidate will collaborate with application, infrastructure, and business teams to deliver reliable and high-performing services.
Key responsibilities:
Direct Responsibilities
. Operate autonomously on day-to-day IT Operations activities, ensuring non-production stability and service availability.
. Implement, configure and supervise monitoring, alerting and supervision solutions for applications and technical components.
. Risks identify proactively and improvement opportunities and optimizing non-Production infrastructure resources (CPU, RAM) on Legacy and IT Cloud environment
. Support development teams to secure and accelerate deliveries in an Agile and DevOps context.
. Adapt to continuously evolving technical environments, tools and practices by maintaining up-to-date technical knowledge.
. Identify operational issues (performance, flows, security, network) in non-production environment and contribute to corrective and preventive action plans.
. Manage incidents and problems, ensuring efficient service restoration, coordination, communication and root cause analysis
Classification: Internal
Contributing Responsibilities
. Participate in IT–Business meetings to understand business priorities, constraints and operational expectations.
. Provide technical and functional application support to users.
. Contribute to problem management activities, including root cause analysis, action tracking and follow-up with stakeholders.
. Support release preparation, deployment activities and production transitions.
. Maintain and update operational documentation, procedures and knowledge bases.
. Contribute to planning, prioritization and coordination of operational and functional activities within the RUN scope.
. Promote best practices and contribute to continuous improvement initiatives across teams.
. Escalating to the French PHP Team when required
Technical & Behavioral Competencies
Technical Competencies
. Incident support: ITIL Concept, Service Now
. IT operations and application production
. Monitoring, supervision and alerting tools with Dynatrace tools appreciate
. Incident, problem and change management
. Operation systems: Linux, Windows, Mainframe in Production and non-production environments
. CI/CD and release management tools: Argo CD, Jenkins, XL Release
. Infrastructure as Code: Terraform
. Containerization and orchestration: Docker, Kubernetes, OpenShift
. Operating systems: Linux and Windows
. Configuration management and automation: Ansible
. Scheduling and workload automation: Control-M
. File transfer and data flows: CFT
. Databases: Oracle / SQL
. Application performance analysis: logs, traces and events
. Release and deployment processes in Agile / DevOps environments
Behavioural Competencies
. Strong problem-solving skills
. Ability to work under pressure on major incidents
Classification : Internal
. Customer / service-oriented mindset
. Strong autonomy and sense of ownership in production environments.
. Ability to learn quickly, adapt and evolve in a constantly changing technical context.
. Solid understanding of IT Operations and application production constraints.
. Strong coordination and planning capabilities within RUN activities.
. Effective communication with IT stakeholders.
. Ability to manage priorities and operate efficiently in complex environments.
Specific Qualifications:
. Minimum 5 years of experience.
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
. Docker, Kubernetes, OpenShif
. Expertise in ITIL concept
Your future duties and responsibilities
Required qualifications to be successful in this role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
