- Designation: Operations / Ecommerce Manager
- Education: Graduate
- Experience: 5+ years
- Job Location: Andheri
Responsibilities
- Handle end-to-end operations across online and offline channels
- Coordinate dispatch, delivery SLAs, and service workflows, including the management of returns, replacements, and refunds.
- Manage the end-to-end catalog, including listings, pricing, variations, inventory hygiene, and high-quality content (titles, images, size charts)
- Partner with design, production, and marketing teams to ensure accurate product data
- Coordinate with the marketing team for product tagging and collection uploads
- Own daily sales performance and track vital metrics including traffic, conversion rates, and Average Order Value (AOV)
- Plan and execute platform-specific promotions, ensuring accurate discounting and price mapping across all channels
- Publish weekly performance reports and action plans, proactively flagging issues and driving resolutions with the management and internal teams
- Manage and respond to all customer emails in a timely, professional and brand-aligned manner
- Prepare and manage monthly invoices
- Research vendors, source materials and collect quotes
- Inventory management
What are we looking for?
- Proven track record in ecommerce operations, ideally managing all online D2C platforms
- Strong execution capabilities, high attention to detail, and a high level of comfort with numbers and data reporting
- Expertise in Excel for data management and analysis.
About Us
Neant is dedicated to creating extremely stylish work wear with international quality and brand aesthetics for Indian women. Our mission is to empower women in the workforce with clothing that not only meets but exceeds their expectations in terms of style, quality, and functionality.
Website: www.neant.in
Job Type: Full-time
Pay: From ₹40,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Experience:
- E-Commerce: 5 years (Required)
Work Location: In person
