Head – Quality ControlKey Responsibility Areas (KRA) & Key Performance Indicators (KPI)
Position: Head – Quality ControlReports To: Head – OperationsReporting Team: Dy. Manager QC, Assistant Manager QC, Microbiologist, Chemists, Lab Technicians
Objective
To ensure that all raw materials, in-process materials and finished dairy products comply with food safety, regulatory and customer requirements while driving continuous quality improvement, operational excellence and export compliance.
Key Responsibilities
· Lead Quality Control laboratory operations for raw milk, ingredients, packaging material, in-process and finished products.
· Approve or reject raw materials and finished goods based on specifications.
· Authorize product release and Certificate of Analysis (COA).
· Ensure compliance with FSSAI, BIS, Agmark, EIC, Halal, Kosher, HACCP, GMP, SSOP, ISO/FSSC 22000 and customer requirements.
· Lead CAPA, Root Cause Analysis and non-conformance investigations.
· Manage calibration, method validation, reference standards and laboratory equipment.
· Ensure environmental monitoring, CIP verification, hygiene and pest control effectiveness.
· Drive supplier quality assurance, supplier audits and vendor performance reviews.
· Lead customer complaints, product recall preparedness, mock recalls and traceability exercises.
· Monitor SAP quality transactions, inventory accuracy and digital quality records.
· Support R&D in new product development and shelf-life validation.
· Conduct internal audits and support external/customer audits.
· Develop competency matrices, annual training plans and food safety culture initiatives.
· Lead Kaizen, Lean and Six Sigma improvement projects.
· Control laboratory budget, reagent consumption and testing costs.
Authorities
· Stop production in case of food safety risk.
· Reject non-conforming raw materials, packaging materials and finished goods.
· Approve product release and COA.
· Approve QC SOPs, specifications and laboratory methods.
· Approve laboratory consumables and calibration schedules.
Key Performance Indicators (KPIs)
· Customer complaints <0.5%
· Finished product rejection <0.25%
· 100% calibration compliance
· 100% regulatory compliance
· 100% internal audit closure within agreed timelines
· 100% product traceability and mock recall success
· 100% CAPA closure within target dates
· 100% training completion
· Product release within agreed turnaround time
· 100% SAP quality transaction accuracy
Cross Functional Coordination
· Production
· Maintenance
· Procurement
· Stores
· Dispatch
· Sales & Marketing
· Exports
· R&D
· HR
· Finance
Performance Review
Performance shall be reviewed quarterly based on KPI achievement, audit performance, customer satisfaction, food safety compliance, people development and continuous improvement initiatives.
Pay: ₹1,200,000.00 - ₹1,500,000.00 per year
Work Location: In person
