Job Summary:
We are looking for a proactive and customer-focused Escalation Specialist to manage and resolve escalated customer concerns in an outbound process. The ideal candidate should have strong communication skills and the ability to handle challenging situations with professionalism and empathy.
Key Responsibilities:
- Handle escalated customer queries and complaints via outbound calls
- Ensure timely and effective resolution of customer issues
- Maintain a high level of customer satisfaction through professional communication
- Coordinate with internal teams to resolve complex cases
- Document customer interactions and update records accurately
- Follow company policies and escalation procedures
Preferred Skills:
- Customer handling and negotiation skills
- Patience and empathy while dealing with difficult customers
- Basic computer knowledge and CRM tools
Why Join Us:
- Growth opportunities in customer service domain
- Dynamic and supportive work environment
- Skill development and career advancement
Job Type: Full-time
Pay: Up to ₹28,000.00 per month
Work Location: In person
