We're Hiring: Customer Relationship Manager (CRM)
Location: Surat
Position: Customer Relationship Manager (CRM)
Experience: Minimum 2 Years
Salary: Upto 30000
About the Role
We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to build and maintain strong relationships with customers, ensure excellent customer satisfaction, and contribute to business growth. The ideal candidate should possess excellent communication skills, customer handling abilities, and experience in managing customer interactions, follow-ups, and issue resolution.
Key Responsibilities
Build and maintain strong relationships with existing and potential customers
Handle customer inquiries, concerns, and complaints professionally
Ensure high levels of customer satisfaction and retention
Follow up with customers regarding services, feedback, and ongoing requirements
Coordinate with internal teams to resolve customer issues efficiently
Maintain accurate records of customer interactions and communications
Develop customer engagement strategies to improve customer experience
Identify opportunities for upselling and cross-selling services
Monitor customer feedback and suggest process improvements
Prepare customer reports and maintain CRM databases
Ensure timely response to customer requests and escalations
Requirements
Minimum 2 years of experience in Customer Relationship Management, Customer Service, Client Servicing, or a similar role
Excellent verbal and written communication skills
Strong customer handling and problem-solving abilities
Ability to build long-term client relationships
Good knowledge of MS Office (Excel, Word, Outlook)
Experience using CRM software and customer databases is preferred
Strong follow-up and coordination skills
Positive attitude and customer-centric approach
Preferred Skills
Customer Retention & Relationship Building
Complaint Resolution & Escalation Handling
Client Coordination & Follow-ups
Sales Support & Customer Engagement
Team Coordination & Communication
Why Join Us?
Growth-oriented work environment
Opportunity to work with diverse clients and industries
Career advancement opportunities
Supportive and collaborative team culture
Send your updated resume to: [email protected]
Contact: +91 70397 14541
Pay: Up to ₹30,000.00 per month
Benefits:
- Commuter assistance
- Flexible schedule
Work Location: In person
