Key Responsibilities
Core Operations
- Process customer orders, renewals, amendments, upgrades, downgrades, and cancellations accurately in NetSuite’s and billing systems
- Review customer contracts, pricing, licensing, terms, and account details for accuracy and compliance
- Maintain and update customer account and subscription records
- Ensure timely order entry and processing to support revenue recognition and customer onboarding
- Coordinate with internal teams to resolve order discrepancies, contract issues, and billing concerns
- Validate purchase orders, quotes, and supporting documentation
- Support onboarding activities related to account setup and billing activation
- Monitor order queues and prioritize urgent requests to meet processing deadlines
- Provide excellent customer service regarding order status, billing inquiries, and account updates
- Assist with process improvements and documentation related to order management workflows
- Generate and distribute customer invoices
Accounts Receivable/Cash Application Backup
- Serve as backup support for cash application activities, including payment posting, reconciliations, and unapplied cash research
- Support monitoring of aging reports and follow-up on outstanding balances
- Maintain accurate financial and customer documentation in compliance with company policies
- Assist with other duties as assigned
Process Optimization & Automation
- Assist with process improvements and documentation related to order management workflows
Governance, Compliance & Reporting
- Ensure absolute compliance with internal financial controls, SOX (Sarbanes-Oxley) regulations, and audit requirements.
- Assist with generate weekly and month-end Accounts Receivable aging reports, unapplied cash metrics, and Key Performance Indicators (KPIs) for senior management review.
- Support internal and external audit cycles by providing necessary documentation, samples, and reconciliations.
Leadership & Collaboration
- Collaborate effectively with sales, finance, customer success, and operations teams to ensure accurate and timely order processing
- Contribute to process improvement initiatives to enhance order management accuracy and operational efficiency
- Maintain a high level of accuracy, accountability, and attention to detail in all aspects of order processing and customer account management
- Serve as a reliable team member by assisting with accounts receivable activities and providing backup support for cash application functions as needed.
- Demonstrate strong organizational and problem-solving skills while managing multiple priorities and deadlines
REQUIRED SKILLS & QUALIFICATIONS
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred
- 2+ years of experience in order processing, accounts receivable, billing, cash application, or SaaS operations
- Experience with CRM, ERP, or subscription billing platforms such as Salesforce, NetSuite, Zuora, Stripe, or similar systems
- Advanced proficiency in MS Excel (VLOOKUPs, Pivot Tables, IF statements, and data manipulation)
- Understanding of various bank file formats, and Lockbox files
- Experience with cash application processes including payment posting, reconciliation, unapplied cash research, and account resolution
- Excellent written and verbal communication skills with experience managing cross-border stakeholder relationships
- Ability to work independently and collaboratively across departments
- Strong analytical thinking, exceptional attention to detail, proactive problem-solving abilities, and excellent written and verbal communication skills for managing cross-border stakeholder relationships.
Exostar is an Equal Employment Employer. The company provides equal employment opportunity to all applicants without regard to race, color, religion, sex, national origin, age, marital status, disability status or genetic information. Exostar is committed to provide equal employment opportunity for all person in all facets of employment including recruiting, hiring, compensation, promotion, training, benefits, transfers and working conditions.
