Handle Escalated Support Issues
· Resolve issues forwarded by L1 (printer, software errors, login failures).
· Troubleshoot OS-level problems (e.g., Windows boot errors, BSOD).
· Provide remote support when needed.
User Account Management
· Create, delete, and modify Active Directory (AD) user accounts.
· Set/reset passwords, unlock accounts.
· Assign proper file/folder/network access rights.
Server and System Monitoring
· Check server status (ping, uptime, services).
· Monitor disk space, CPU, RAM usage.
· Restart stuck services if needed.
Backup and Restore Monitoring
· Ensure scheduled backups complete successfully.
· Report failed jobs to L3 if needed.
· Restore files(PST) for users when requested.
Update and Patch Management
· Push Windows updates and basic software patches.
· Monitor if endpoints are up to date.
· Log and report patch failures.
Printer, Scanner, Network Issue Handling
· Troubleshoot network printers/scanners not working.
· Check IP configuration and sharing settings.
· Assist with LAN/Wi-Fi issues.
Endpoint Security Checks
· Ensure antivirus is updated on user systems.
· Check for alerts or quarantined items.
· Report security incidents to L3.
Asset & Documentation Update
· Record changes to systems and configurations.
· Log resolutions for repeated issues.
Coordination with Vendors / L3
· Raise tickets for hardware issues (e.g., under warranty).
· Escalate unsolved issues to L3 or software vendors.
· Follow up on pending service requests.
Support for Onboarding/Offboarding
· Setup laptops for new joiners (user profile, email, software).
· Disable accounts and back up data for exits.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Experience:
- System administration: 3 years (Preferred)
- user management: 2 years (Preferred)
Work Location: In person
