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Job Title: Digital Workplace Practice Architect
City: Bengaluru, Mumbai, Pune, Delhi, New Delhi
State/Province: Delhi, Karnataka, Maharashtra
Posting Start Date: 2/10/26
We are seeking an innovative, strategic, and forward‑thinking Solutions Architect to join our Cloud & Infrastructure Services (CIS) Practice & Presales team. This is a high‑impact, high‑visibility role that directly contributes to business growth and requires close collaboration with senior leadership, delivery organizations, sales, finance, and external advisory partners.
The ideal candidate will have a proven track record of shaping and winning large, complex deals by developing compelling value propositions and transformation‑led digital workplace solutions. This role demands strong strategic thinking, a deep understanding of digital workplace technologies, and the ability to create roadmap‑driven transformation journeys for global clients.
A strong commercial acumen is essential, along with the ability to optimize cost models and drive efficiency through technology modernization and automation.
Job Description:
Job Description
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Solution Strategy, Architecture & Integration
Define end‑to‑end solution strategy, including transition and transformation roadmaps for enterprise clients.
Architect and lead solutions across all major Digital Workplace domains, such as:
Service Desk & Experience Management
Field support services
End‑User Computing (EUC)- Software Distribution, Patch Management, and Application Packaging
Mobility solutions
IT asset management (ITAM)
Windows migration, etc.
Microsoft 365 (OneDrive, Outlook, Teams, SharePoint, Intune, etc.)
Digital Workplace Platforms and Tools – ServiceNow, Nexthink, Avaamo, Systrack, Kore.ai, and other emerging technologies
ITIL‑aligned Service Management
Transition & DWS Transformation Programs
Collaborate closely with Practice SMEs, domain consultants, and delivery teams to develop detailed, feasible, and scalable solution designs.
Engage proactively with advisory and analyst firms such as ISG, Everest, Gartner, Deloitte, PwC, etc., to influence positioning and align with market benchmarks.
Identify and articulate win themes based on client business priorities, competitive insights, and organizational differentiators.
2. Commercial Modeling & Deal Structuring
Lead the design of commercial models for large and complex pursuits.
Benchmark cost components, unit rates, and productivity across all solution towers.
Work closely with Business Finance Managers (BFMs) to develop internal P&L models and align them with customer pricing formats.
Review, integrate, and optimize cost estimations across:
Steady‑state operations
Transition and transformation efforts
Tools licensing, implementation, and support
EUC field services
Hardware/software BOMs for data center, network, and security
Migration and modernization programs
In-depth knowledge of digital workplace technologies on Microsoft platforms and ServiceNow platform. E.g., MS Autopilot or ServiceNow Employee Center, etc.
Develop solution strategies that align with the client’s digital transformation initiatives including service automation, AI, and analytics.
Understand current market pricing trends and competitive positioning to construct commercially winning bids.
Drive commercial negotiations with client CXOs, procurement leaders, and external advisors.
Present clear, data‑driven commercial insights to internal leadership teams, including senior management and governance councils.
3. Leadership, Influence & Stakeholder Management
Articulate solution strategy, value levers, and transformation outcomes confidently in customer engagements.
Influence client decision‑making criteria and shape the evaluation process to maximize competitive advantage.
Lead or contribute effectively within cross‑functional pursuit teams in complex and ambiguous environments.
Collaborate with pursuit leads, delivery leaders, and governance stakeholders to ensure solution integrity and feasibility.
Participate in client negotiations, guide technical elements of contract structuring, and ensure alignment with delivery standards and commercial guardrails.
Ideal Candidate Profile
Strategic thinker with hands‑on experience in large‑scale digital workplace transformation programs.
Strong commercial and financial acumen with experience driving multi‑tower solution pricing.
Excellent communication, presentation, and negotiation skills, with proven experience influencing senior stakeholders.
Ability to operate in fast‑paced, high‑pressure bid environments while maintaining clarity and structure.
Deep understanding of the Digital Workplace ecosystem, automation platforms, cloud‑based solutions, and operational frameworks.
Qualifications:
A minimum of bachelor’s degree in information technology or related field.
A minimum of ten years of experience in pre-sales and solution designing
Proven experience in managing digital workplace services or related IT functions
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