We’re looking for a tech-savvy Customer Service Executive to be the face of our SaaS platform. You’ll help customers get the most value from our software through proactive support, troubleshooting, and occasional on-site visits for onboarding or escalations.
Key Responsibilities
- Serve as the first point of contact for customers via chat, email, phone, and video calls
- Travel to customer offices for high-touch onboarding, QBRs, or critical issue resolution as needed
- Troubleshoot SaaS product issues: login problems, feature usage, integrations, API errors, data imports/exports
- Guide new customers through onboarding and product adoption; conduct virtual or in-person training sessions
- Create help docs/FAQs and contribute to the knowledge base
- Drive renewals and reduce churn by ensuring high customer satisfaction and product engagement
Requirements & Qualifications
- Experience: 3–5 years in customer service, client success, or technical support. Previous experience in a tech/SaaS company is preferred
- Education: Graduate; technical background or certification is a plus
- Communication: Strong verbal and written English + Hindi. You should be able to explain SaaS workflows to both CXOs and end users
- Technical Skills: Computer operation is a must – Hands-on with CRM/ticketing tools, MS Office/Google Workspace
- Mobility: Must have own conveyance for travel to customer sites within NCR. Role requires ∼30-40% field visits
- Soft Skills: Empathy, ownership, problem-solving, and calm under pressure. Experience with high-value B2B clients preferred.
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
