Responsible for resolving customer queries and service requests received through email
Ensure service interactions are dealt with promptly including service recovery
Responsible for closing HNI Policy Servicing FR raised with TAT
3.Responsible for ensuring Maturity and Annuity credits happen to customers on due dates by co ordinating with customers and stakeholders for submission and process of requests on time
Drive targets for ensuring HNI/NRI Unclaimed balance
Drive targets for reducing email FRs by curbing trigger of incorrect FR /Co ordinating with customer for faster closure of FRs
7.Deliver best in class customer experience in the service interactions leading to improved VOC
8. Identify gaps in existing processes and work with various project teams to drive improvements
9. Ensure SLA's, TAT's, Productivity and Quality metrics are met as per defined targets
