Key Responsibilities (Strategy & Config)
Recruiting Optimization: Configure Job Requisition templates, Offer Letter generation logic, and Career Site external branding.
Learning Architecture: Manage the setup of Extended Learning for external audiences and define "Campaigns" for internal compliance training.
Talent Experience: Configure the Skills Cloud ontology and "Opportunity Marketplace" logic to drive internal mobility.
L2 Support & Operational Activities (Daily Run)
Recruiting Triage: Unstick candidates trapped in "referral merge" errors or duplicate profile conflicts.
External Access Support: Troubleshoot login/password reset issues for Extended Learning users (non-employees) and external Career Site applicants.
Course Assignment Debugging: Investigate why a specific "Required Learning" course did not trigger for a new hire (debugging Eligibility Rules).
Offer Letter Generation: Manually regenerate or correct Offer Letters that failed to generate due to missing data fields.
Content Management: Support L&D teams by uploading SCORM packages and troubleshooting playback errors on mobile devices.
Qualifications
Mandatory Certification: Workday Pro/Implementer in Recruiting or Learning .
Experience: 3-5+ years supporting Talent or LMS systems.
Skill: Strong "Customer Service" mindset, as this role interacts frequently with external candidates and partners.
