Service Manager (Compressor)Key Responsibilities
- Revenue Growth: Drive overall service revenue through Annual Maintenance Contracts (AMC), Comprehensive Maintenance Contracts (CMC), breakdown services, spare parts sales, and the upselling and cross-selling of value-added services.
- Customer Retention & Business Expansion: Ensure timely renewal of service contracts while identifying opportunities to expand business within existing customer accounts and acquire new service opportunities.
- Service Operations Management: Plan, coordinate, and oversee installation, commissioning, preventive maintenance, corrective maintenance, and emergency breakdown services for compressor systems to ensure maximum equipment uptime.
- Customer Satisfaction: Deliver exceptional customer service by ensuring timely response to service requests, prompt issue resolution, and effective complaint management to achieve high customer satisfaction and long-term customer retention.
- Team Leadership & Performance: Lead, mentor, and manage a team of service engineers and technicians. Monitor team performance, allocate resources efficiently, and ensure achievement of service, revenue, and productivity targets.
- Profitability & Cost Optimization: Optimize service delivery costs through efficient manpower planning, resource utilization, and inventory management while maintaining healthy profit margins.
- Spare Parts & Inventory Management: Ensure adequate availability of critical spare parts and consumables. Coordinate with procurement and stores to minimize downtime and improve service efficiency.
- Warranty & Service Contract Management: Manage warranty claims, AMC/CMC contracts, service agreements, and ensure compliance with company policies and contractual obligations.
- Service Quality & Compliance: Ensure all service activities comply with company quality standards, safety regulations, statutory requirements, and customer site protocols.
- New Service Offerings & Business Development: Develop and promote innovative service solutions that enhance customer value, improve equipment reliability, and generate additional revenue streams.
- Customer Care Function (CCF) Operations: Ensure efficient handling of customer inquiries, service requests, and complaints, maintaining defined response and resolution timelines in accordance with service level agreements (SLAs).
- Reporting & Forecasting: Prepare accurate monthly MIS reports, service revenue forecasts, KPI dashboards, and performance analyses. Present actionable insights and recommendations to management for continuous business improvement.
- Root Cause Analysis & Continuous Improvement: Analyze recurring equipment failures, conduct root cause analysis (RCA), implement corrective and preventive actions (CAPA), and drive continuous improvement initiatives to enhance service quality and equipment reliability.
- Cross-Functional Coordination: Collaborate with Sales, Operations, Engineering, Procurement, and Finance teams to ensure seamless service delivery and customer satisfaction.
Pay: ₹60,000.00 - ₹80,000.00 per month
Benefits:
- Leave encashment
- Provident Fund
Work Location: In person
