Accountability & Responsibilities
Accountability Activities
Order Processing & Execution - Validate and process customer orders in ERP system - Coordinate with Production, Logistics, and Quality for order fulfilment - Monitor order status from booking to dispatch - Manage order amendments, cancellations, and returns
Customer Coordination & Service - Act as SPOC for order-related queries - Provide proactive updates on dispatch schedules and delays - Resolve service-related issues in coordination with internal teams - Track and improve OTIF performance
MIS & Reporting - Prepare daily/weekly/monthly MIS reports (Order booking, Dispatch, Allocation, Inventory, OTIF) - Maintain data accuracy and ensure ERP-system alignment - Generate dashboards for management review - Track KPIs such as order cycle time, fill rate, ageing orders, and service level
Data Analysis & Continuous Improvement - Analyze trends in order inflow, demand variability, and dispatch gaps - Identify bottlenecks in fulfilment cycle - Support S&OP discussions with structured data insights - Automate reports using Excel tools / BI dashboards
Key Challenges
- Managing high order volumes with tight delivery timelines
- Coordinating across multiple internal departments with conflicting priorities
- Handling last-minute order changes and supply constraints
- Ensuring 100% data accuracy in ERP systems
- Managing customer expectations during production or logistics disruptions
- Generating timely MIS despite incomplete or dynamic data inputs
Key Decisions
Made by Job holder - Prioritization of orders in coordination with planning teams - Escalation of supply constraints or service risks - Structuring MIS reports and performance dashboards - Identifying process gaps and recommending corrective actions
Recommendations to Superior - Order re-prioritization during capacity constraints - Process automation initiatives - Policy changes in order booking or credit control - KPI improvement strategies
Interactions
Internal Interactions Sales & Business Development, Operations, Logistics & Dispatch, IT / ERP Team, Quality Department, CSP Team
External Interactions Vendors
Skills and Knowledge
Educational Qualifications Diploma/Graduate
Total Years of Experience 1-5 years of relevant industry experience
Functional Skills - ERP systems knowledge - Advanced MS Excel (Pivot, Lookup, Basic Macros) - MIS & dashboard preparation - Basic understanding of supply chain & inventory principles - Data analysis & reporting skills
Behavioral Skills - Strong coordination & follow-up ability - Analytical thinking - Attention to detail - Customer-centric approach - Problem-solving mindset - Ability to work under pressure - Cross-functional collaboration.
