We are looking for a smart, responsible and quick-learning Customer Care Officer (CCO) to manage customer service-related activities and day-to-day service center operations.
The candidate should have good computer knowledge, excellent typing skills and strong knowledge of MS Excel. The person should be comfortable learning and working on service portals and other online systems/software.
Key Responsibilities
- Handle customer complaints and service requests professionally.
- Register, update and track customer complaints in the LG service portal/system.
- Maintain accurate customer and service records.
- Coordinate with technicians regarding pending and completed service calls.
- Follow up on open and pending complaints.
- Update job/service status in the system on time.
- Maintain daily and monthly reports in MS Excel.
- Perform data entry accurately with good typing speed.
- Maintain records of service calls, customers, technicians and pending cases.
- Communicate with customers regarding service status and updates.
- Coordinate with the service center team for timely complaint closure.
- Learn new processes, portals and operational procedures quickly.
- Ensure accuracy of information entered into the system.
- Perform other computer and administrative work related to service center operations.
Required Skills
- Good computer knowledge – Mandatory
- Good typing speed and accuracy – Mandatory
- Strong knowledge of MS Excel – Mandatory
- Comfortable working with online portals and software.
- Quick learner with the ability to understand new systems.
- Good communication and customer-handling skills.
- Good record-keeping and data-management skills.
- Ability to handle multiple tasks and follow up on pending work.
- Responsible, punctual and detail-oriented.
Preferred Candidate
- Graduate or equivalent qualification preferred.
- Previous experience in a service center, customer care, back-office or data-entry role will be an advantage.
- Experience with Excel reports and customer/service management software is preferred.
- Fresh candidates with strong computer and Excel skills and a willingness to learn may also apply.
Key Requirement: The candidate must be comfortable working extensively on computers and should be able to learn service portal and processes quickly.
Pay: From ₹10,000.00 per month
Work Location: In person
