About us:
We are looking for a proactive and technically strong IT Administrator to manage and support our IT infrastructure across our technology, BPO, back-office, analytics, accounting, and business operations. The ideal candidate will have hands-on expertise in hardware, networking, system administration, cloud technologies, cybersecurity, and end-user support, with the ability to ensure uninterrupted IT support in a fast-paced, multi-process environment.
Key Roles & Responsibilities
1. IT Infrastructure & Network Administration
- Design, configure, implement, maintain, and monitor the organization's IT and network infrastructure.
- Manage routers, switches, firewalls, LAN/WAN, Wi-Fi, VPNs, and related networking equipment.
- Monitor network and server performance and proactively identify potential issues.
- Troubleshoot network connectivity, system, hardware, and infrastructure-related problems.
- Ensure maximum uptime and availability of critical IT infrastructure.
- Maintain network documentation, configurations, system details, and infrastructure records.
- Coordinate with Internet Service Providers and external IT vendors for connectivity and infrastructure-related issues.
- Plan and support IT infrastructure requirements for new teams, processes, and office expansions.
2. BPO & Operations IT Support
- Provide end-to-end IT support to BPO, customer service, back-office, and operations teams.
- Ensure smooth functioning of BPO workstations, desktops, laptops, headsets, printers, scanners, and other operational equipment.
- Support and troubleshoot CRM, dialer/telephony systems, call-recording systems, productivity applications, and process-specific software.
- Monitor internet connectivity, network performance, and system availability across BPO operations.
- Resolve technical issues that may impact agent productivity, customer service operations, or client deliverables.
- Work closely with Operations and Team Leaders to identify recurring technical issues and implement preventive solutions.
- Support IT requirements during new process launches, batch hiring, workforce ramp-ups, and office expansions.
- Ensure timely IT readiness for new employees joining BPO and other business processes.
3. Hardware & Asset Management
- Install, configure, upgrade, maintain, and troubleshoot desktops, laptops, printers, scanners, networking devices, and other IT equipment.
- Diagnose hardware and software failures and coordinate repairs or replacements.
- Maintain an updated inventory of all IT assets.
- Manage allocation, movement, recovery, and handover of IT assets.
- Ensure proper IT asset availability for new joiners and replacement requirements.
- Coordinate with vendors for procurement, repair, warranty, and maintenance of IT equipment.
- Maintain proper documentation of IT assets, warranties, licenses, and service records.
4. Cloud & Server Administration
- Assist in the implementation, administration, and optimization of cloud environments such as AWS and Microsoft Azure.
- Manage cloud-based applications, storage, services, permissions, and basic infrastructure configurations.
- Monitor cloud resources, performance, availability, and utilization.
- Support server administration, maintenance, updates, and performance monitoring.
- Assist in virtualization and cloud migration initiatives where required.
- Ensure appropriate access controls and security configurations across cloud platforms.
5. IT Security & Access Management
- Implement and maintain IT security policies, protocols, and best practices.
- Monitor systems for potential security threats, vulnerabilities, and unauthorized access.
- Create, modify, and deactivate employee user accounts and system access.
- Manage application permissions based on employee roles and responsibilities.
- Support endpoint security, antivirus, firewall, password, and device security requirements.
- Ensure appropriate protection of company data and IT resources.
- Conduct regular checks to identify unauthorized software, devices, or access.
- Support security awareness and compliance initiatives across the organization.
6. User & Technical Support
- Provide timely technical support to employees across all departments and processes.
- Diagnose and resolve hardware, software, network, application, and access-related issues.
- Assist employees with system configuration, application installation, connectivity, and IT-related queries.
- Maintain an efficient IT helpdesk/ticketing or issue-tracking process.
- Prioritize and resolve critical IT issues that may impact business operations.
- Maintain records of reported issues, resolutions, recurring problems, and preventive actions.
7. Business Application & Software Support
- Assist teams with the implementation, configuration, and maintenance of accounting, financial, analytical, MIS, CRM, HRMS, reporting, and business applications.
- Install and configure required software and application updates.
- Coordinate with software vendors and service providers for technical issues.
- Support users in resolving application-related problems.
- Ensure required software licenses and access permissions are properly maintained.
- Identify opportunities to automate and improve technology-driven business processes.
8. HRMS, Attendance & Employee Technology Support
- Support the administration and technical functioning of HRMS, attendance, leave, workforce management, and access-control systems.
- Create and manage system access for new employees and deactivate access during employee exits.
- Ensure IT readiness for employee onboarding, internal transfers, and process movements.
- Coordinate with HR to resolve employee-related system and access issues.
- Support integration and troubleshooting of attendance devices, access systems, and employee technology platforms.
9. Backup, Data Recovery & Business Continuity
- Implement and maintain appropriate data backup and recovery procedures.
- Monitor scheduled backups and troubleshoot backup failures.
- Develop and maintain data retrieval and recovery procedures.
- Support disaster recovery and business continuity initiatives.
- Ensure critical business data and IT documentation are appropriately backed up and securely maintained.
- Regularly review backup and recovery processes to minimize potential data loss and downtime.
10. IT Monitoring & Preventive Maintenance
- Regularly monitor systems, networks, servers, devices, and critical applications.
- Conduct preventive maintenance to reduce system failures and downtime.
- Identify recurring technical problems and implement long-term solutions.
- Maintain system logs and technical documentation.
- Track and report significant IT incidents, downtime, and resolution status.
- Ensure critical infrastructure remains operational during peak business hours.
11. Vendor & Service Provider Management
- Coordinate with Internet Service Providers, hardware vendors, software providers, cloud service providers, and other IT partners.
- Manage service requests, maintenance schedules, repairs, and technical escalations.
- Evaluate technical requirements and provide recommendations for IT procurement.
- Assist management in comparing IT solutions based on functionality, security, scalability, and cost.
- Maintain records of vendor contracts, warranties, licenses, and service agreements.
12. IT Documentation & Process Improvement
- Maintain comprehensive documentation of IT systems, processes, configurations, assets, and troubleshooting procedures.
- Create and maintain IT SOPs, checklists, troubleshooting guides, and user documentation.
- Develop efficient user feedback and IT issue-reporting mechanisms.
- Identify opportunities to automate repetitive IT tasks and improve operational efficiency.
- Recommend technology upgrades and infrastructure improvements based on business requirements.
- Stay updated with emerging technologies, cybersecurity practices, cloud solutions, and IT administration best practices.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
- 2–5 years of relevant experience in IT Administration, System Administration, Network Administration, IT Infrastructure, or IT Support.
- Strong knowledge of networking concepts, TCP/IP, DNS, DHCP, LAN/WAN, routers, switches, firewalls, and Wi-Fi infrastructure.
- Hands-on experience in Windows operating systems, hardware troubleshooting, system administration, and end-user support.
- Working knowledge of AWS and/or Microsoft Azure.
- Understanding of IT security, access management, endpoint security, data protection, and backup systems.
- Experience supporting IT infrastructure in a BPO, ITES, corporate, or multi-user environment will be preferred.
- Knowledge of CRM, dialer/telephony, HRMS, accounting, MIS, or business applications will be an advantage.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaborate with cross-functional teams.
- Strong ownership, attention to detail, and a proactive approach to troubleshooting.
Good to Have
- CCNA / CompTIA Network+ / CompTIA Security+
- AWS / Microsoft Azure certifications
- Microsoft Windows Server administration experience.
- Knowledge of virtualization technologies.
- Knowledge of cybersecurity tools and practices.
- Experience with IT helpdesk/ticketing systems.
- Basic scripting or automation knowledge.
- Experience managing IT infrastructure for a growing BPO/ITES organization.
Why Join Venturesathi?
At Venturesathi, IT is not just a support function—it is an important part of our business operations, automation, security, and growth.
As an IT Administrator, you will have the opportunity to:
- Manage real-world IT infrastructure in a growing organization.
- Work across BPO, technology, analytics, accounting, and back-office operations.
- Gain exposure to networking, cloud, cybersecurity, hardware, and business applications.
- Contribute to technology-driven process improvements and automation.
- Work closely with multiple departments and technology partners.
- Build and scale reliable IT infrastructure as the organization grows.
- Develop your career across IT Infrastructure, Networking, Cloud, Systems Administration, and IT Operations.
