ShopGlobal is a leading cross-border e-commerce company managing brands across global marketplaces, including Amazon, eBay, Noon, Walmart, Lazada, and Shopee.
Key Responsibilities
- Handle customer queries via email, chat, and marketplace messages.
- Maintain high customer satisfaction (90%+ positive reviews).
- Resolve Amazon A-to-Z claims and minimize avoidable claims.
- Manage returns, refunds, and product retention.
- Coordinate with warehouse and operations for return verification.
- Recover and restock eligible returned products.
- Prepare customer service reports and maintain records.
- Ensure compliance with marketplace policies.
Requirements
- 1–3 years of customer service or e-commerce experience.
- Strong communication and problem-solving skills.
- Experience with Amazon/e-commerce support preferred.
- Good knowledge of Microsoft Excel.
- Customer-focused with strong attention to detail.
Why Join Us?
- Career growth opportunities
- Performance-based incentives
- Exposure to global e-commerce marketplaces
- Collaborative work environment
Apply Now
Interested candidates can apply with their updated resume. We'd love to have you on our team!
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
Work Location: In person
