About Prismforce
Prismforce is a Vertical SaaS company revolutionizing the Talent Supply Chain for global Technology, R&D/Engineering, and IT Services companies. Our AI-powered product suite enhances business performance by enabling operational flexibility, accelerating decision-making, and boosting profitability.
About the Role
We're looking for a senior implementation professional who thrives at the intersection of technology, consulting, and client success. You will own the end-to-end implementation lifecycle for enterprise clients, lead solutioning conversations, and set the gold standard for how Prismforce gets deployed at scale.
This is not a back-office configuration role. You will be the face of Prismforce during onboarding — running demos, driving requirements, and building long-term client relationships.
Responsibilities
Client Engagement & Solutioning
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Lead discovery and demo calls with new and existing clients across all stakeholder levels
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Own presales solutioning — translate client business problems into Prismforce product solutions
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Set and manage client expectations within contractual agreements
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Build strong relationships with client stakeholders, becoming their trusted advisor
Implementation & Delivery
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Drive full lifecycle implementations — requirements, design, build, testing, deployment
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Define business requirements and conduct fit-gap analysis against Prismforce's product suite
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Establish and champion best-in-class onboarding practices across all client engagements
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Oversee product configuration including imports, templates, and workflows
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Manage multiple client implementations simultaneously with high quality and on-time delivery
Technical Solutioning
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Design and deliver integrations for client business use cases
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Strong working knowledge of APIs, webhooks, and system integrations
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Troubleshoot production issues and provide post-go-live support
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Analyze existing client systems and design optimal solutions using Prismforce
Process & Documentation
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Use project management tools (JIRA, Asana, or equivalent) to track and report implementation progress
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Prepare technical documentation throughout the project lifecycle
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Gain client sign-off at all critical project milestones
Requirements
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BE/B.Tech in Computer Science or related field
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4–5 years of experience in client-facing SaaS or HCM implementation roles
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Proven experience leading large-scale enterprise implementations end-to-end
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Hands-on experience with HCM platforms — Workday, SuccessFactors, Darwinbox, Oracle, or similar
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Strong understanding of APIs, webhooks, and integration patterns
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Proficient with project management tools (JIRA, Asana, Monday, or equivalent)
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Excellent communication skills — can hold a room in a demo or a boardroom
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Strong consulting and analytical skills — fit-gap analysis, process design, requirements gathering
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Actively uses AI tools in day-to-day work — whether agents, automation, or productivity tools
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Self-driven, proactive, and comfortable with ambiguity
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Willingness to travel for client engagements
