- Escalate and communicate issues on time
- Perform RCAs, create and maintain SOPs
- Communicate and handle escalated issues and work closely with customer internal, cross functional teams and vendors/providers to resolve issues
- Maintain active awareness of multiple simultaneous video feeds with meticulous attention to detail
- Implement governance and audit team members work quality and provide feedback where necessary
- Perform other duties as assigned by management, focus on reporting and presenting
- Experience with workflow/process based tool i.e. CRM, ticketing tool etc.
Responsible for internal TCS audits and corresponding documentation 4-5 years professional experience
- 2+ years in a leadership/management position directly managing people and process
Job Function
BUSINESS PROCESS SERVICES
Desired Skills
Team Leader
Desired Candidate Profile
Qualifications : BACHELOR OF BUSINESS ADMINISTRATION
