ate resolution of system issues and process breakdowns.
8. Track all production issues, enhancement requests, and development activities related to claim systems until closure.
9. Conduct regular analysis of claim trends, pendency, and service metrics and recommend process improvements.
10. Ensure adherence to regulatory requirements, internal controls, and organizational claim servicing guidelines.
11. Manage partner escalations and facilitate timely resolution to maintain high service standards.
a) Visit partner offices on a regular basis to strengthen relationships, understand operational challenges, and collaboratively resolve claim-related issues.
b) Drive continuous engagement with partners to improve claim servicing efficiency and customer experience.
c) Support audit, risk, and compliance requirements by ensuring timely closure of observations and implementation of corrective actions.
