Sr. Specialist - F&A - I2C
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Disputes Resolution/O2C - Oil and Gas/International Air Transport Association( IATA) Industry preferred
- Work closely with sales, billing, and finance teams to resolve disputes and prevent recurrence
- Identify recurring issues and recommend improvements to billing and AR processes.
- Communicate with vendors over the email and phone as needed
- Maintain accurate records of disputes, resolutions, and escalations for audit and compliance purposes.
- Manage customer disputes related to invoices, payments, and account balances, ensuring timely resolution through effective team oversight.
- Maintain accurate records of disputes, resolutions, and escalations, ensuring compliance and audit readiness.
- Prepare regular reports on dispute trends, resolution timelines, and outstanding issues, providing management with clear insights.
- Investigate discrepancies by guiding the team in reviewing contracts, purchase orders, billing records, and communications.
- Engage with clients professionally to clarify issues, negotiate resolutions, and sustain positive relationships.
- Collaborate closely with sales, billing, and finance teams to resolve disputes and implement preventive measures.
- Identify recurring issues and recommend process improvements to strengthen billing and AR operations.
- Ensure dispute documentation and escalation records are consistently maintained for compliance and audit purposes.
Vendor Communications
- Proficiency in MS Excel
- ERP Preference- Oracle
- Manage CPI metrics- managing timeliness and accuracy in invoice processing
- Good communication and analytical skills
- Proficient in English written and spoken
- Engage and manage with clients manage disputes, negotiate resolutions, and maintain positive relationships.
Qualifications
Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance
Certifications
Accounts Payable Certification - F-TecF-Tec, Certified Financial Analyst (CFA) - SkillabSkillab, Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok, Financial Modelling and Valuation Analyst - Corporate Finance Institute (CFI)Corporate Finance Institute (CFI)
Required Skills
Accounting, Accounts Payable Process, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Cash Application, Collections Analytics, Collections Management, Data Literacy, Generative AI, SAP Overview
Language
English, English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
F&A - I2C
Remote Type -
Office
Work Shift -
Night Job (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
