Job Title
Sales Executive – Retail & Social Commerce
Location
Kolkata (Work from Office)
Employment Type
Full-time
About Barn 14
Barn 14 is a premium gifting and home décor brand offering thoughtfully curated products across silver, décor, and lifestyle categories. We believe every customer interaction should be warm, personalised, and memorable.
We are looking for an enthusiastic and customer-focused Sales Executive who will assist customers visiting our showroom as well as those enquiring through WhatsApp, Instagram, Facebook, and other online channels.
Role Overview
The Sales Executive will play a key role in creating an exceptional shopping experience for both walk-in and online customers. The ideal candidate should be confident in communicating with customers, understanding their requirements, recommending suitable products, and converting enquiries into sales.
If you enjoy interacting with people and have a passion for sales and customer service, we'd love to meet you.
Key Responsibilities
Retail Sales & Customer Experience
- Welcome and assist customers visiting the showroom
- Understand customer requirements and recommend suitable products
- Demonstrate products confidently and explain their features
- Build strong customer relationships through excellent service
- Maintain a professional, welcoming, and premium customer experience
- Assist in visual merchandising and maintaining showroom presentation
Online Sales & Customer Support
- Respond promptly to enquiries received via:
- WhatsApp
- Instagram
- Facebook
- Other online platforms
- Share product information, pricing, photographs, and videos with customers
- Assist customers in selecting suitable products
- Convert enquiries into confirmed orders
- Follow up with prospective customers wherever required
Order Coordination
- Coordinate with the operations team for smooth order processing
- Keep customers informed about order status and dispatch
- Resolve basic customer queries professionally
- Ensure timely communication throughout the order journey
Sales Growth
- Build long-term relationships with repeat customers
- Identify upselling and cross-selling opportunities
- Assist in achieving monthly sales targets
- Suggest improvements to enhance customer experience
Who Can Apply
- Graduates or candidates from any educational background with good communication skills
- Freshers with a passion for customer service and sales are welcome to apply
- Candidates with prior retail, jewellery, lifestyle, gifting, boutique, or hospitality experience will be preferred
- Women looking to restart their careers after a break are especially welcome to apply
- Candidates should be comfortable working from the office in Kolkata
Skills & Requirements
- Excellent communication skills
- Comfortable speaking English and Hindi (Bengali will be an added advantage)
- Pleasant personality with a professional attitude
- Strong customer service and relationship-building skills
- Basic computer knowledge
- Comfortable using WhatsApp, Instagram, Facebook, and similar platforms
- Well-groomed, punctual, and organised
- Positive attitude and willingness to learn
Preferred Skills (Not Mandatory)
Experience in:
- Retail sales
- Jewellery or gifting industry
- Fashion or lifestyle brands
- Boutique or luxury retail
- CRM or customer relationship management
- Social commerce and online customer handling
Key Performance Indicators (KPIs)
Performance in this role will be evaluated on:
- Monthly sales achieved
- Customer conversion rate
- Response time to customer enquiries
- Customer satisfaction and feedback
- Repeat customer percentage
- Upselling and cross-selling performance
- Accuracy of order information shared
- Professionalism and showroom presentation
Why Join Barn 14
At Barn 14, every customer interaction helps build our brand. As a Sales Executive, you'll become the face of our company, helping customers choose meaningful gifts while creating memorable shopping experiences.
You'll gain hands-on exposure to:
- Premium retail sales
- Social commerce
- Customer relationship management
- Luxury product selling
- Communication and negotiation skills
- Brand building
As Barn 14 continues to grow, this role offers opportunities to progress into:
- Senior Sales Executive
- Customer Experience Executive
- Store Supervisor
- Store Manager
- Sales & Customer Relationship Manager
Pay: ₹200,000.00 - ₹280,000.00 per year
Work Location: In person
