Job title: Tele Calling Executive
Company: Eraya Style
Location: New Delhi, in office
Job type: Full time, 6 days a week
Salary: ₹15,000 to ₹20,000 per month, plus performance incentive
ABOUT US
We are Eraya Style. We make personalised gifts: photo necklaces, name keychains, custom mugs, photo lamps. People buy them for someone they love.
We are a small team in Delhi. We ship thousands of orders every month. We make everything ourselves, so an order you close today gets packed and shipped in a few days.
WHAT IS THE JOB
Every day, many people come to our website. They choose a gift. They start the payment. Then they stop and leave.
They wanted the gift. Something stopped them. Maybe the price. Maybe a doubt. Maybe they just got busy.
Your job is to call them and complete the order.
You will also call our old customers. Someone who bought a gift once usually has another birthday or anniversary coming.
This is a sales job on the phone. It is not a complaint desk.
YOUR DAILY WORK
- Call people who left items in their cart and close the order on the call
- Take payment on the call. Full payment, or at least a part payment
- Call old customers for their next occasion: birthday, anniversary, festival
- Give the approved discount when it is needed to close the sale. Do not give it when it is not needed
- Answer simple questions: how the photo will look, how many days for delivery, can it be returned
- Write in our system what happened on every call
- Tell us what customers keep saying. If 40 people say the same thing, we have a problem to fix, and you will hear it first
YOUR TARGET
Out of every 100 calls, 20 orders.
And those orders must be paid or part paid. A customer who pays something, even a small advance, is a real order. A plain COD order that comes back is not.
Around 80 to 120 calls a day. You will see your own numbers every day.
WHO WE WANT
Must have:
- Good Hindi. Basic English. Most calls are in Hindi
- 6 months or more of calling work: sales, tele calling, insurance, ed tech, e-commerce, or any call centre. A confident fresher who can talk well is also welcome
- The strength to hear no 40 times a day and still make the 41st call
- Basic computer and WhatsApp. You will work on our dashboard all day
- Honesty. You are speaking as our brand. Never promise a delivery date that is not true
Good to have:
- Calling experience for a D2C or online brand
- Experience with abandoned carts or repeat order calling
- Taking payment or closing sales on WhatsApp chat
WHO DOES WELL HERE
- Takes a no calmly and moves to the next call
- Listens properly and finds the real reason the person is not buying
- Understands these are gifts. There is a real person and a real date behind every order
- Wants their own numbers to go up
WHY JOIN US
- The people you call already wanted to buy. This is not cold calling
- Salary is fixed, and there is an incentive on top for the orders you close
- You work directly with the founder. If something is broken, it gets fixed the same day
- We are small and growing fast. This role will become a team, and the first person will lead it
OTHER DETAILS
- 6 days a week, office job, New Delhi
- Phone, computer and calling system given by us
- You report to the founder
HOW TO APPLY
WhatsApp 9288244478 or email [email protected]. Send your CV, or just a short message about where you have done calling before.
We will reply with one small task. It takes 2 minutes, and it decides who we call.
OUR HIRING PROCESS
- We see your application and send you one small task
- We have a short call and agree your salary
- You work one week in our office on real customers. This week is paid at your agreed salary
- If it works for both of us, we confirm you and give you the offer letter
We would rather hear you sell for one week than read about it.
Work location: In person
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
