Position: Front Office & Administration Executive
Location: Bengaluru
About the Role
We are looking for an experienced and organized Front Office & Administration Executive to manage day-to-day front desk operations, client communication, administrative tasks, and coordination with the Sales team.
The ideal candidate should be confident, professional, well-organized, and comfortable handling multiple responsibilities in a fast-paced environment.
Key Responsibilities
- Manage daily front desk operations and ensure a welcoming experience for clients, and visitors.
- Handle incoming calls, WhatsApp messages, emails, and general enquiries
- Handle registrations, enquiries, follow-ups, renewals, and cancellations & manage daily administrative activities and documentation.
- Maintain attendance, fee/payment records, invoices, and basic reports.
- Coordinate class schedules, bookings, assessments, and events.
- Maintain and organize physical and digital records.
- Coordinate with coaches, management, & Sales Team
- Monitor office/studio supplies and coordinate procurement when required.
- Support management with reports, data entry, and other administrative tasks.
- Respond promptly to new enquiries and convert enquiries into registrations.
- Resolve basic customer concerns professionally and escalate issues when required.
- Maintain strong relationships with existing clients.
- Collect feedback and communicate relevant concerns to management.
- Ensure smooth communication between clients, coaches,Physiotherapists and management.
Requirements:
- 2–4 years of experience in *front office, administration, customer service, or operations.
- Excellent verbal and written communication skills.
- Good working knowledge of *MS Excel/Google Sheets, Word, email, and WhatsApp*.
- Strong organizational and time-management skills.
- Ability to handle multiple tasks and work independently.
- Professional, friendly, and customer-oriented personality.
- Good follow-up and problem-solving skills.
- Experience in a Women fitness centre, wellness centre, or similar environment is an advantage.
Key Skills
- Front Office Management
- Customer Relationship Management
- Administration & Documentation
- Lead Follow-up
- Sales Coordination
- Communication
- MS Excel / Google Sheets
- Scheduling & Coordination
- Problem Solving
- Team Coordination
Preferred Candidate
Someone who is confident in dealing with parents/clients, proactive with follow-ups, organized with administrative work, and capable of taking ownership of day-to-day front-office operations.*
Employment Type: Full-time
*Salary:* ₹25,000–₹35,000 per month, depending on experience and skills.
Pay: ₹28,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
