Front Office Executive
Company: Mihra Mist Resort (Lovedale Hillview Resort)
Location: Valad, Mananthavady, Wayanad, Kerala
Employment Type: Full-time
About Mihra Mist Resort
Mihra Mist Resort is a premium boutique nature resort nestled amidst the scenic hills of Wayanad. We are committed to providing personalized hospitality, exceptional guest experiences, and a peaceful retreat surrounded by nature. We are looking for enthusiastic and service-oriented professionals to join our growing team.
Position Summary
We are seeking a friendly, well-groomed, and customer-focused Front Office Executive to be the first point of contact for our guests. The ideal candidate should possess excellent communication skills, a positive attitude, and a passion for hospitality.
This role offers an excellent opportunity to gain exposure to resort operations, reservations, OTA management, guest relations, and hospitality technology.
Key ResponsibilitiesFront Office Operations
- Welcome guests with warmth and professionalism.
- Handle guest check-in and check-out efficiently.
- Manage reservations, room allocations, and guest enquiries.
- Answer telephone calls and respond to emails professionally.
- Provide information about resort facilities, local attractions, and guest services.
Guest Relations
- Deliver exceptional guest service throughout the guest stay.
- Handle guest requests and complaints promptly and courteously.
- Build positive guest relationships to encourage repeat visits.
- Collect guest feedback and assist in maintaining excellent online reviews.
Reservation & System Management
- Assist in operating the Property Management System (PMS).
- Support Channel Manager and OTA reservation management.
- Maintain accurate reservation records and guest profiles.
- Ensure proper coordination with online booking platforms.
Coordination with Departments
- Coordinate with Housekeeping to ensure room readiness.
- Coordinate with the Restaurant and Maintenance teams to ensure seamless guest experiences.
- Communicate guest preferences and special requests to relevant departments.
Administrative Responsibilities
- Maintain front office registers and reports.
- Assist in preparing occupancy and arrival/departure reports.
- Ensure proper documentation of guest records in accordance with statutory requirements.
Operational Support
- Assist the General Manager and Management with day-to-day operational activities.
- Support resort events, guest activities, and special occasions.
- Be willing to assist other departments whenever required in the interest of guest satisfaction.
Candidate Profile
- Diploma / Degree in Hotel Management, Hospitality, Tourism, Travel & Tourism, or related field.
- Freshers with hospitality training are welcome to apply.
- 1–3 years of Front Office or Guest Relations experience will be an added advantage.
- Good communication skills in English and Malayalam. Knowledge of Hindi or Tamil will be an advantage.
- Basic computer knowledge; familiarity with MS Office is essential.
- Knowledge of PMS or Channel Manager software is desirable (training will be provided if required).
- Pleasant personality, professional grooming, and positive attitude.
- Ability to work in rotational shifts, weekends, and public holidays.
Desired Skills
- Excellent interpersonal and communication skills.
- Strong customer service orientation.
- Team player with a willingness to learn.
- Ability to remain calm under pressure.
- Good organizational and time management skills.
- Attention to detail and problem-solving ability.
- Honest, responsible, and dependable.
Compensation & Benefits
- Attractive salary based on qualifications and experience.
- Performance-based incentives after commencement of business operations, subject to Management approval.
- Staff meals during duty hours.
- Continuous learning and on-the-job training.
- Career growth opportunities within the resort.
Why Join Mihra Mist Resort?
At Mihra Mist Resort, we believe that every guest interaction creates a lasting impression. We invest in our people by providing continuous learning opportunities, a supportive work environment, and the chance to grow into supervisory and management roles. If you are passionate about hospitality and committed to delivering memorable guest experiences, we invite you to become part of our team.
Apply today and begin your hospitality career with Mihra Mist Resort.
Pay: ₹12,000.00 - ₹22,000.00 per month
Work Location: In person
