Job Description:
Job Purpose
ICE Data Services is seeking an exceptional and highly motivated onboarding specialist to join a fast-paced Global Delivery Team. The Client On-Boarding Specialist is an integral part of ICE Data Services overall operational workflow which contributes significantly to the overall success of the business.
In this role, the Client On-Boarding Specialist will be responsible for the set-up and management of new and existing product configurations currently offered by ICE Data Services. This position will liaise with Client Service, Sales, Product Management and IT to ensure clients experience a seamless onboarding experience.
Responsibilities
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Establish strong working relationship with clients throughout the onboarding process
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Communicate expectations and deadlines to clients and internal stakeholders
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Act as an escalation point throughout onboarding process
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Capture client requirements as needed
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Ensure product solutions satisfy client needs
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Confirm product solutions are compliant with external vendor policies
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Confirm product solutions meet ICE Data Services minimum product standards
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Manage client test/trial process
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Create and maintain proper onboarding documentation
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Coordinate hand-off to client service
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Provide client demos as needed
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Maintain accurate client communication records
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Ensure all internal stakeholders are updated on the progress of onboarding progress
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Communicate enhancement requests as appropriate
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Escalate issues when onboarding progress is at risk
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Internal Access Requests and Tickets
Knowledge and Experience
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Bachelor Degree or equivalent work experience
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Demonstrate experience in client service, finance or project management
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PC skills – ability to use Microsoft Word and Excel. Knowledge of Outlook, Salesforce, XML, SQL and Unix a plus
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Tremendous interpersonal and communication skills
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Excellent teamwork and collaboration skills
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Solid customer service skills including excellent business judgment skills
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Sound ability to multi-task in a fast-paced, time sensitive environment
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Analytical skills required to review data, apply logic and reason, and draw appropriate conclusions about findings
