Job Overview
Position Summary
We are looking for self-driven individuals with great problem solving and analytical skills to fill an Associate
position within the Operations group. The successful candidate will be responsible for providing day-to-day
customer support for all services supported within OSTTRA suite of products.
Onboarding team assist client with new client Onboarding, Product Demo, KYC requirements and UAT
testing prior to go Live in Production environment. Client Services team is responsible to assist existing
clients with daily queries pertaining to Production environment.
Duties & Accountabilities
- As part of platform / application support, individual is required to assist on everyday client queries
pertaining to access management, system workflow, technical errors, connectivity issues,
customization requirements etc.
- High level of direct client interaction. Client queries handled via emails and phone hotline.
- Work closely with internal teams for system enhancements.
- Ensuring accurate input of static data client profile configurations are processed daily and the team
meets assigned targets and SLA’s.
- Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with
internal groups to provide resolution. Respond to client requests by providing detailed analysis and
feedback.
- Participate in internal / external training needs. Educate clients on upcoming changes.
- Liaise with clients to setup trading permissions and registration of Master Confirmation Agreements
(MCAs).
- Liaise with participants for rolling out OSTTRA product which will enable them to trade and settle
derivatives electronically eliminating the need of paper transactions for majority of the trades.
- Participate in internal testing of applications, prior to any change going live in production.
- Communicate and assist internal departments for onboarding new participants in a timely manner
and effective implementation of the product.
- Perform testing and provide troubleshooting for the client to configure the product as per the
requirements of the participant in the UAT and pre-prod environment and emulate the same design
setup in the production environment as well.
Business competencies
Education and experience
- University graduate preferred.
- Knowledge of OTC derivative products / trade lifecycle, Trade
confirmations, Regulatory Reporting, and financial markets is a
major plus.
Commercial awareness
- Ability to work in fast paced environment with client orientation.
Personal competencies
- Very strong customer service and problem-solving skills.
- Focused on Operational Control and Data Security.
- Flexible and able to adapt to change.
- Able to work independently with minimal supervision.
- Communication.
- Excellent interpersonal, written and verbal communication skills
Teamwork.
- Customer service and satisfaction are key priorities for the firm.
Our benefits include:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. OSTTRA has perks for your partners and little ones, too, with some
- best-in class benefits for families.
About OSTTRA
Launched in 2021, OSTTRA unites four businesses that have been at the heart of post-trade evolution and innovation for over 20 years: MarkitServ, Traiana, TriOptima and Reset.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows – from trade capture at the point of execution, through portfolio optimisation, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at www.osttra.com.
