Job Title : Customer Support & Sales Coordinator
Job Type : Permanent
Job Location : RDC, Ghaziabad
Budget : As per company standard
Experience : Fresher
Company Name: Dadu Pipes Pvt Ltd
Website: www.dadupipes.com
Job Summary:
We are looking for a proactive and customer-focused professional to manage customer interactions, sales coordination, order processing, and reporting activities. The candidate will be responsible for preparing commercial documents, coordinating with internal departments, resolving customer concerns, and supporting sales growth through effective communication and relationship management.
Key Responsibilities
· Prepare and manage commercial quotations, proforma invoices, and Purchase Orders (POs) accurately and timely.
· Handle customer queries and complaints through calls and emails while ensuring high customer satisfaction.
· Coordinate with sales, marketing, production, and dispatch teams for smooth order processing and timely deliveries.
· Maintain and update customer, dealer, and distributor databases along with interaction records.
· Conduct regular follow-ups with prospects and customers to improve lead conversion and sales growth.
· Monitor sales KPIs and prepare daily, weekly, and monthly MIS, forecasting, and performance reports.
· Build strong customer relationships through effective issue resolution, upselling, and cross-selling activities.
Pay: ₹11,447.61 - ₹31,211.04 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Leave encashment
- Provident Fund
Work Location: In person
