Position: Technical Support Engineer (Japanese Speaker)
100% REMOTE
JLPT-N2 Certified is must
For Technical Support Engineer (L2), the below skills are required:
- Should have knowledge of Lan protocols like STP, RSTP, DTP, VTP, HSRP, VRRP etc
- Should have knowledge of WAN protocols like EIGRP, OSPF and BGP. Should have good and working knowledge of MPLS
- Should have knowledge of Wireless, including Controllers based Access Points
- Determine feasibility of technical solutions. Assist in root cause determination of network and related problems
- Escalates issues to Tier 4 vendors as appropriate. Ensure customer satisfaction through timely resolution of escalated issues. Internet Protocols (HTTP, DNS, TCP/IP, ICMP), Internet Components (routers, proxies, gateways, servers), Technical Support, Customer Facing, Troubleshooting.
- Japanese language proficiency (verbal & written) is required (to cover 24/7 support)
Pay: ₹200,000.00 - ₹300,000.00 per month
Work Location: Remote
