Production Support Engineer
Production Support in 24 X 5 model with rotational shift
2 Identify the root cause of incidents and work on permanent fix
3 Timely resolution of production incident without impacting SLAs
4 Contribute effectively to Productivity savings improvements
5 Ability to learn new tools / technologies used in project and work on them independently
6 Provide daily updates to onsite team and customer
7 Maintain knowledge base (DOU and Knowledge Articles)
