Mumbai/Pune and Bangalore
Job Responsibilities / Authorities
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
- Walk customers/ Provide navigational support on self service portal
- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
- Place outbound calls to customers when required in line with Client / Company guidelines
- Work productively whilst maintaining exceptional call/data quality standards in line with targets
- Contribute to the team through open and regular communication with peers / supervisors
- Adhere to all company or departmental policies and procedures (personnel and operational)
- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
- Maintain regular and punctual attendance in line with company policies and procedures
- Minimise customer complaints and escalations by providing exceptional service and call control
Knowledge & Skill Requirement
- Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
- Good technical aptitude with an ability to learn quickly
- Excellent verbal and written communication skills
- Experience Profile
- Prior international BPO work experience preferred
- Fresher’s acceptable
Working Hours:
- Shift will be in any of United States of America time zones
- Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
Pay: ₹18,000.05 - ₹28,000.08 per month
Application Question(s):
- Are you ready to work in US Shift?
- We have vacancies for Pune, Mumbai, Bengaluru Location
Work Location: In person
