A Service Coordinator acts as an advocate for their clients and provides information on how they can connect with a right person at a right time for complaint matters. In addition, they work as an intermediary between clients, often serving in a support role for them during difficult times. Expand the list of resources and providers to assure there are no gaps in services
Company: EIE Instruments Pvt. Ltd.
Location: Kubadthal, Ahmedabad
Full Time: Permanent
Salary: 20000/- to 30000/-
About us:
EIE Instruments engaged in manufacturing, marketing and Calibration of Scientific Instruments and Testing Equipments for various applications.
About the role:
A Service Coordinator acts as an advocate for their clients and provides information on how they can connect with a right person at a right time for complaint matters. In addition, they work as an intermediary between clients, often serving in a support role for them during difficult times. Service Coordinator will act as a bridge between customers and service engineers team, establishing coordination between them to fulfil customer satisfaction
Responsibilities:
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Assessing the service needs of clients and linking them to the appropriate resources and providers.
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Planning and organizing travel schedule of service engineers including tickets booking, transport services and logistics bookings as and when required
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Facilitating reservations and services and transportation including lodging and boarding of service engineer team.
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Assess client issues and provide visit schedule to service engineers ensuring smooth process
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Ensure each client is given the necessary services and follow up to fill ongoing service needs
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Maintain good relationships with service providers and clients to keep customer base
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Answer telephones and respond to email inquiries in the office
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Responsible to increase service revenue by different techniques.
Candidate Qualifications:
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Fluency with all three languages such as : Hindi, Gujarati and English
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Proficient in Typing
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Accuracy and Attention to Detail
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Proficiency in Microsoft Office, CRM, ERP and software programs
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Excellent Customer Service and Problem Serving Skills
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The ability to work well under deadlines and to multitask
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Preferred Qualification: Graduates / Bachelor’s Degree Holder
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2-3 years of industry experience or a related customer service experience required
Contact us to apply
Website:
https://www.eieinstruments.com/
