Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum
2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands continuous engagement with system components to maintain stability and support business continuity, often requiring collaboration with different teams to address complex challenges effectively.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of application issues.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Assist in the implementation of system updates and patches to improve application performance.
- Monitor system alerts and logs to proactively identify potential issues before they impact users.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Enterprise Network Operations.
- Strong analytical skills to diagnose and resolve complex application issues.
- Experience with monitoring tools and techniques to track system health and performance.
- Ability to work with multiple software components and understand their interactions within business systems.
- Effective communication skills to collaborate with technical teams and stakeholders.
- Problem-solving mindset with attention to detail and a focus on continuous improvement.
Additional Information:
- The candidate should have minimum 2 years of experience in Enterprise Network Operations.
- This position is based at our Jaipur office.
- A 15 years full time education is required.
